Return & Refund Policy

Business Location: Virginia Beach, Virginia

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Due to the intimate nature, health regulations, and strict hygiene standards governing cosmetics and beauty products, all sales are final. We maintain a zero-tolerance return policy for opened, used, or unwanted items. Please review our complete terms below before completing your purchase.

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1. Final Sale Policy

 

All makeup, skincare, and beauty products are final sale. Once an order leaves our fulfillment center in Virginia Beach, it is ineligible for return, exchange, or store credit. We do not accept returns or offer refunds for buyer's remorse, incorrect shade selections, personal preferences, or skin sensitivities and allergic reactions.

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2. Exceptions for Defective or Damaged Items

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The only condition under which we accept a return or issue a replacement is for verified manufacturing defects or items that arrived physically damaged during transit.

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To qualify for a defect review, you must meet all of the following requirements:

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• You must notify our customer support team within 48 hours of the confirmed delivery date.

• Your submission must include clear, high-resolution photographs showing the defect or damage, along with photos of the original packaging.

• The product must be unused, unswatched, and in its original, unopened packaging.

 

Items that show signs of use, testing, or tampering, or claims submitted after the 48-hour reporting window, will be automatically denied.

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3. Return Authorization Process

 

Do not ship any items back to us without prior authorization. If you believe you received a defective item, contact our support team with your order number and photo evidence.

If your claim is approved, we will provide specific instructions for handling the item. Any unauthorized packages, returns sent without prior approval, or COD shipments will be refused and returned to sender at the customer's expense.

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4. Refunds and Replacements

 

Approved claims for defective items are eligible strictly for a replacement of the exact item purchased or a refund of the item's purchase price, at our discretion. Original shipping and handling charges are strictly non-refundable.

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5. Contact Information

 

For questions regarding this policy or to report a damaged delivery, please contact our support team directly.

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Last Updated 11/11/2026